Frequently Asked Questions

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Frequently Asked Questions *

  • We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Google Pay, and Apple Pay.

  • Absolutely! Our store is powered by Squarespace, which uses secure encryption (SSL) to protect your payment details during checkout. We never store your full credit card information.

  • Please contact us as soon as possible if you need to change or cancel an order. If your order hasn't been processed or shipped yet, we'll do our best to accommodate your request. Custom orders typically cannot be canceled once production begins.

  • Yes, as we are based in Phoenix, we are required to collect sales tax on all orders shipped within Arizona. Taxes are calculated automatically during checkout based on your shipping address.

  • Easy peasy! During the checkout process, you'll see a field labeled "Discount Code" or "Gift Card." Simply enter your code there and click "Apply." Your discount will be reflected in the order total.

  • Currently, we ship within the United States.

  • Shipping costs are calculated based on the weight of your order and your location. You'll see the exact shipping options and costs during checkout before you finalize your purchase. We occasionally offer shipping promotions – sign up for our emails to stay tuned!

  • We lovingly handcraft and package many items! Please allow [3-5 business days] for order processing before it ships. Processing times for custom 3D prints will vary and will be communicated during the quote process.

  • Once shipped, delivery times typically range from [e.g., 3-7 business days] within the US, depending on the carrier and your location. You'll receive tracking information once your order ships. Please note that these are estimates and delays can occasionally occur.

  • You'll receive a shipping confirmation email with a tracking number as soon as your order leaves our hands. You can use this number on the carrier's website (e.g., USPS, UPS) to follow its journey.

  • Yes, we do! If you're in the Phoenix, AZ metro area, you can select the free "Local Pickup" option during checkout. Once your order is ready, we'll email you to coordinate a convenient pickup time and location. Sometimes we may be found at your local craft market - see our Events page for more details.

  • Oh no! While we package items carefully, sometimes issues happen in transit. If your package is significantly delayed or arrives damaged, please Contact Us right away with your order number and photos (if damaged), and we'll work with you and the carrier to resolve it.

  • We want you to love your RAVE Creations goodies! We accept returns on most unused items in their original condition within 14 days of delivery. Please see our full Returns & Exchanges Policy for detailed information.

  • Due to hygiene reasons, earrings are typically non-returnable unless they arrive damaged. Custom-made items (including custom 3D prints) and items marked as "Final Sale" are also generally non-returnable. Please check the product description and our full policy.

  • Please visit our Returns & Exchanges Policy Page for instructions or Contact Us with your order number and reason for return/exchange to get started.

  • Surprisingly light! Polymer clay is known for being lightweight, even in larger statement styles, making them comfortable for all-day wear.

  • We typically use [e.g., nickel-free stainless steel or surgical steel or titanium] posts and hooks, which are generally considered hypoallergenic and suitable for sensitive ears. Please check individual product descriptions for specifics.

  • Treat your unique pieces with love! Avoid direct contact with water (no swimming/showering!), perfumes, lotions, and harsh chemicals. Store carefully away from direct sunlight. Gently wipe clean with a soft, damp cloth if needed.

  • Our whimsical bracelets are crafted from upcycled men's neckties (materials vary - often silk, polyester, or blends) and adorned with ribbons/buttons. Due to the delicate nature and mixed materials, please spot clean only with a slightly damp cloth. Avoid soaking them.

  • Yes! Due to the handmade nature, especially with polymer clay patterns and upcycled materials, each piece has its own unique variations in color, pattern, or placement. That's part of their charm!

  • Most of our colorful 3D prints are made from PLA (Polylactic Acid), an eco-friendlier biodegradable plastic derived from plant resources. We also use PETG for enhanced durability/flexibility, and occasionally Resin for high-detail miniatures (material is noted on product pages).

  • Durability varies by material and design. PLA is relatively strong but can be brittle upon sharp impact and is sensitive to high heat (don't leave it in a hot car!). PETG is generally tougher. We design our items with typical use in mind, but treat them with reasonable care!

  • Keep PLA prints away from temperatures above 120°F (50°C) and prolonged direct sunlight to prevent warping. Clean gently with a damp cloth. Avoid harsh chemicals or abrasive cleaners.

  • Generally, NO. Unless a product is explicitly marked as food-safe (which requires specific materials and printing processes we typically don't use for our novelty items), please do not use them for direct contact with unwrapped food or drink.

  • Sometimes! If color/size variations aren't already listed, feel free to Contact Us before ordering to see if a simple customization is possible. For significant changes or completely new ideas, please use our Custom 3D Printing Service.

  • We can bring your ideas to life! Head over to our dedicated Custom 3D Printing Service Page for all the details on the process, materials, and how to submit a quote request.

  • We prefer .STEP, .STL, .OBJ, or .3MF files. Our quote form has a file upload feature!

  • Maybe! We can sometimes assist with basic design modifications or sourcing existing models (fees may apply). Complex design work may be outside our scope, but let's chat about your idea! Please mention this in your quote request.

  • Pricing is unique to each project and depends on factors like print time, material usage, model complexity, and any requested finishing. We provide a personalized quote after reviewing your request via the Custom 3D Printing Service Page.

  • This varies greatly depending on the project size, complexity, and our current workload. We'll provide an estimated turnaround time along with your quote.

  • Sometimes! While many pieces are one-of-a-kind, feel free to Contact Us with your idea (e.g., specific color combination for earrings, bracelet size adjustment) and we'll see if it's something we can accommodate

  • We love participating in local craft shows and markets around the Phoenix area! Check out our Events Page for our upcoming schedule.

  • You can reach us through our Contact Us form – we'd love to hear from you!